Public Offer Agreement

1. General Provisions

This document is a public offer from ASL RAQAM Limited Liability Company (hereinafter — "Service Provider") addressed to legal entities and individual entrepreneurs (hereinafter — "Clients") and contains all essential terms of the agreement for the provision of paid services in the field of digital product labelling.

In accordance with Articles 367–370 of the Civil Code of the Republic of Uzbekistan, acceptance of the terms set forth herein makes the accepting party the Client; the Service Provider and the Client are collectively referred to as the Parties.

This Offer is deemed accepted upon the Client performing any of the following actions:

• Registering an account on the Website aslraqam.uz or in the ASL RAQAM Service;
• Submitting a service request via the Website forms;
• Signing an Appendix (Specification) to this Offer;
• Making payment against an issued invoice;
• Actually using the Service.

2. Terms and Definitions

3. Subject Matter

3.1. The Service Provider undertakes to provide the Client with a comprehensive range of digital product labelling services within the territory of the Republic of Uzbekistan, and the Client undertakes to accept and pay for those services.

3.2. The list of services is set out in Section 4 of this Offer. The specific scope selected by the Client is recorded in the Appendix (Specification).

3.3. The Service Provider acts as an integrator of the national labelling system "ASL BELGISI" and renders services in its own name.

4. Service Types

4.1. Consulting and Audit

• End-to-end labelling chain support for the Client;
• Obtaining a GS1 certificate;
• Registering product cards in the "ASL BELGISI" system;
• Registering IKPU codes in the State Tax Committee system;
• Facilitating agreement conclusion between the Authorized Product Operator and the "ASL BELGISI" operator;
• Obtaining labelling codes for imported goods;
• On-site warehouse audit and inventory;
• Client staff training.

4.2. SaaS Access to the Service

• Providing rights to use the web application and mobile application (APK) for labelling code management;
• Validation, aggregation, and dispatch of labelling codes;
• Technical support within the selected pricing plan.

4.3. API Integration

• Providing access to the Service Provider's API for integration with the Client's ERP, WMS, 1C, and other accounting systems;
• Integration setup and ongoing support.

4.4. Labelling Code Printing

• Professional code printing on self-adhesive labels;
• Quality control and full scan-readability validation for every code;
• Optional: label application to products, aggregation into group packaging.

Current pricing and conditions for each service are published on the Website and/or agreed in an Appendix.

5. Service Delivery Procedure

5.1. The Client registers on the Website, selects a service or pricing plan, and submits a request. The Service Provider sends the Client an invoice and/or an Appendix for signing.

5.2. The Client must provide the Service Provider with all information and documents necessary for service delivery:

• Constitutional documents of the legal entity or individual entrepreneur;
• Tax ID / VAT certificate;
• Product documents (invoices, customs declarations, compliance certificates — where applicable);
• Access to the "ASL BELGISI" system personal account;
• EDS key with authorization to use it within the scope of this Offer (see Section 9).

5.3. The Service Provider commences service delivery within 3 (three) business days of receiving prepayment and the signed Appendix, unless otherwise specified in the Appendix.

5.4. Upon completion of a phase or billing month, the Parties sign an Acceptance Certificate. The Certificate is sent to the Client electronically via an EDI system (DIDOX or equivalent) using an EDS.

5.5. The Client must sign the Acceptance Certificate or submit a substantiated objection within 5 (five) business days of receipt. If no signed Certificate or substantiated objection is received within that period, the services are deemed duly rendered and accepted by the Client.

6. Pricing and Payment

6.1. Service prices are denominated in the national currency of the Republic of Uzbekistan (UZS) and are published on the Website or agreed in an Appendix.

6.2. All amounts are stated inclusive or exclusive of VAT in accordance with the Service Provider's tax regime, as reflected on the invoice.

6.3. Payment Schedule

• One-time services (card creation, audit, API connection, printing up to 100,000 codes): 100% prepayment;
• Printing more than 100,000 codes: 50% prepayment + 50% upon dispatch;
• SaaS subscription: monthly payment in advance by the 5th of the billing month. Annual prepayment available at a 15% discount;
• Monthly API fee: in advance by the 5th of the billing month.

6.4. Payment is made by bank transfer to the Service Provider's account using the details on the Website and invoice. The payment date is the date funds are credited to the Service Provider's account.

6.4.1. Online Payment via Payment Systems

The Client may pay online via Click, Payme, Uzum Bank and other aggregators integrated with the Website:

• Transactions are processed through payment gateways certified to PCI DSS standards;
• The Service Provider does not receive or store the Client's bank card data (full card number, CVV, expiry date);
• The payment date is the date funds are credited to the Service Provider's account (typically 1–2 banking days after the Client's debit);
• An electronic receipt is sent to the Client's email or phone number.

6.5. Receipts and Invoices

All transactions are accompanied by electronic invoices generated through an EDI system (DIDOX or equivalent) in accordance with the laws of Uzbekistan.

6.6. If the Client's payment is overdue by more than 5 (five) business days, the Service Provider may suspend service delivery until the debt is fully settled, accruing a penalty of 0.2% of the overdue amount per day, not exceeding 20% of the outstanding amount.

6.7. Payments made directly to the "ASL BELGISI" national operator for labelling codes (76.16 UZS per code or another rate set by the operator) are not included in the Service Provider's pricing and are paid independently by the Client.

6.8. The Service Provider may revise SaaS subscription pricing no more than once every 12 months, with at least 30 (thirty) calendar days' written notice to the Client.

7. Refunds

7.1. The Client is entitled to a refund in the following cases:

• Service not rendered due to the Service Provider's fault — 100% refund of the amount paid;
• Service partially rendered — refund proportional to the unrendered portion;
• Client-initiated termination — refund of prepayments for services not yet commenced;
• Erroneous payment (duplicate payment, incorrect amount) — full refund after the fact is established;
• Client cancels SaaS subscription within 7 calendar days of first payment — full refund if the Service was not actively used (no labelling code activity).

7.2. No refund is issued for:

• Services already rendered and accepted by the Client (Acceptance Certificate signed or objection period expired);
• The used portion of a SaaS subscription;
• Consumables and materials ordered specifically for the Client (printed labels already produced);
• Termination arising from the Client's breach of this Offer.

7.3. Refund Procedure

The Client submits a written refund request to billing@aslraqam.uz specifying: contract/application number, amount, reason for refund, and bank transfer details.

The Service Provider reviews the request within 10 (ten) business days and notifies the Client of its decision. If approved, the refund is processed within 10 (ten) business days of the decision date.

8. Rights and Obligations of the Parties

8.1. The Service Provider undertakes to:

• Render services properly, on time, and in accordance with this Offer and the Appendices;
• Maintain the confidentiality of information received from the Client, including the EDS;
• Process personal data in accordance with Law of Uzbekistan No. ZRU-547 "On Personal Data";
• Keep the Client informed of service delivery progress;
• Notify the Client of information security incidents within 24 hours of discovery;
• Store the Client's EDS securely and use it exclusively for purposes defined in this Offer.

8.2. The Service Provider is entitled to:

• Engage third parties (subcontractors) while retaining full liability to the Client for their actions;
• Suspend service delivery if the Client breaches payment or document-submission obligations;
• Use anonymized technical usage data to improve service quality.

8.3. The Client undertakes to:

• Provide the Service Provider with information, documents, and access on time;
• Pay for services on time in accordance with this Offer;
• Use the Service and API for lawful purposes only;
• Not transfer login credentials or other access means to third parties;
• Immediately notify the Service Provider of compromised access credentials;
• Guarantee the accuracy of all information and documents provided;
• Notify the Service Provider in advance of any EDS revocation or reissuance.

8.4. The Client is entitled to:

• Receive consultations within the selected pricing plan;
• Demand quality service delivery and rectification of deficiencies;
• Request service delivery progress reports.

9. Use of Electronic Digital Signature (EDS)

9.1. To fulfil this Offer, the Client may transfer an EDS key to the Service Provider in accordance with Law of Uzbekistan No. ZRU-793 dated 12 October 2022 "On Electronic Digital Signature".

9.2. The EDS transfer is formalized by a separate Transfer and Acceptance Certificate recording: the EDS holder, certificate serial number, validity period, authorized purposes, and the list of permitted actions.

9.3. The Service Provider undertakes to:

• Use the EDS solely for the purposes specified in the Transfer Certificate;
• Store the EDS in a secure physical and software environment;
• Maintain an EDS usage log;
• Provide the Client with an EDS usage report within 3 business days upon request;
• Upon expiry — return or irreversibly destroy the EDS key.

9.4. All actions performed by the Service Provider using the transferred EDS within the scope of this Offer are deemed performed on behalf of and in the interests of the Client.

10. Confidentiality

10.1. The Parties recognize as confidential any information that becomes known to them in connection with the performance of this Offer, including: commercial, financial, and technical data; personal data; EDS keys, logins, passwords, and tokens; information about goods, volumes, prices, suppliers, and warehouses.

10.2. The Parties undertake not to disclose confidential information to third parties and not to use it for purposes unrelated to the performance of this Offer.

10.3. Disclosure of information at the request of authorized state bodies, with the written consent of the other Party, or of information that has entered the public domain through no fault of the disclosing Party shall not constitute a breach.

10.4. The confidentiality obligation remains in force throughout the term of this Offer and for 5 (five) years after its termination.

10.5. The breaching Party shall pay the other Party a penalty of 50,000,000 (fifty million) UZS for each breach, as well as fully compensate any damages caused, in excess of the penalty.

11. Intellectual Property

11.1. All exclusive rights to the Service Provider's software (Service, web application, APK, API, documentation, databases, design) and any updates thereto belong to the Service Provider.

11.2. The Client is granted a non-exclusive, non-transferable, time-limited license to use the Service Provider's software to the extent necessary to receive the services.

11.3. The Client is prohibited from:

• Copying, decompiling, or modifying the software;
• Transferring access to third parties without the Service Provider's written consent;
• Using the software to create a competing product;
• Removing authorship marks or other designations;
• Reverse engineering the software.

11.4. For each violation of Section 11, the Client shall pay a penalty of 100,000,000 (one hundred million) UZS.

11.5. All data entered by the Client into the Service (product cards, stock levels, reports) belongs to the Client. Upon request, the Service Provider provides a data export in CSV/XLSX format within 5 business days.

11.6. After termination, the Service Provider retains the Client's data for 60 calendar days, then permanently deletes it.

12. Liability

12.1. The Parties bear liability for non-performance or improper performance of obligations in accordance with the laws of the Republic of Uzbekistan.

12.2. The Service Provider's aggregate liability under this Offer is limited to the amount paid by the Client over the 6 (six) months preceding the event giving rise to liability.

12.3. The Service Provider is not liable for:

• Fines and sanctions imposed on the Client due to inaccurate information provided by the Client;
• Losses caused by third-party actions (including "ASL BELGISI", the State Tax Committee, or internet providers);
• Service/API interruptions caused by force majeure, planned maintenance (with prior notice), or the Client's actions;
• Lost profits, indirect, or consequential losses.

12.4. For service delivery delays exceeding 10 business days due to the Service Provider's fault, the Service Provider shall pay a penalty of 0.1% of the overdue service cost per day of delay, not exceeding 10% of the service cost.

13. SLA and Service Quality

13.1. The Service Provider guarantees the following service availability levels:

13.2. Response time for critical incidents — up to 4 hours during business hours. 24/7 premium support is available for an additional fee.

13.3. If SLA targets are not met due to the Service Provider's fault, the Client is entitled to a credit toward the next billing period proportional to the downtime.

14. Force Majeure

14.1. The Parties are released from liability for non-performance of obligations if caused by force majeure circumstances, including: armed conflict, natural disasters, pandemics, acts of government authorities materially altering performance conditions, nationwide internet or power outages, cyberattacks on critical infrastructure.

14.2. The Party affected by force majeure must notify the other Party in writing within 5 business days, with supporting documentation (e.g., a Chamber of Commerce certificate).

14.3. If force majeure persists for more than 60 calendar days, either Party may terminate the agreement unilaterally without penalties.

15. Term and Termination

15.1. This Offer takes effect upon publication on the Website and remains in force until withdrawn by the Service Provider.

15.2. The agreement between the Service Provider and the Client is effective from the moment of acceptance for the period specified in the Appendix (default — 12 months), and is automatically renewed for successive equivalent periods unless either Party notifies the other of its intention to terminate no later than 30 calendar days before the expiry date.

15.3. The agreement may be terminated:

• By mutual agreement of the Parties at any time;
• By either Party with 30 calendar days' written notice;
• Unilaterally by the Service Provider if the Client's payment is overdue by more than 30 calendar days;
• Unilaterally by the Client upon material breach by the Service Provider, with prior notice and 14 days given to remedy the breach.

15.4. Upon termination, the Parties conduct final settlements within 14 calendar days. Prepayments for services not yet commenced are refunded to the Client.

15.5. Termination of the agreement does not release the Parties from confidentiality obligations (Section 10) and intellectual property obligations (Section 11).

16. Dispute Resolution

16.1. The Parties shall endeavour to resolve all disputes and disagreements through negotiation.

16.2. If resolution is not possible, the initiating Party sends the other Party a written claim. The claim response period is 15 calendar days from the date of receipt.

16.3. If agreement is not reached, the dispute shall be referred to the Inter-District Economic Court of Tashkent in accordance with the laws of the Republic of Uzbekistan.

16.4. The substantive law of the Republic of Uzbekistan applies to the agreement.

17. Final Provisions

17.1. The Service Provider may amend this Offer unilaterally. The current version is permanently published at aslraqam.uz/offer. Material amendments take effect no earlier than 14 calendar days after publication.

17.2. Continued use of the Service after amendments are made constitutes the Client's acceptance of the new version of the Offer.

17.3. The Parties recognize the legal validity of documents transmitted via official email addresses and through EDI systems (DIDOX and others).

17.4. If any provision of this Offer is found invalid, the remaining provisions remain in full force.

17.5. Processing of the Client's personal data is governed by the Privacy Policy published on the Website.